At DeVries Moving and Storage, making our customers happy as they enter a new chapter of their lives is what we live for. We’ve had the honor of meeting a lot of incredible people over the years, and the only thing that’s topped that honor is knowing that we’ve helped make moving day a lot more efficient and enjoyable for hundreds of local residents and their families. Bob and Joey Kindilien are just two on that long list of friendly people we’ve had the pleasure of working for. We’d like to share their story to give you a better sense of the DeVries standard of customer service to make sure all of our customers are satisfied with their service.
After five years of living in their home in Palm City, Bob and Joey decided to move closer to Bob’s place of work. No strangers to the hassles of moving, they were prepared for another long, stress-filled battle. To their surprise, though, they found working with the moving professionals at DeVries Relocation to be an incredibly rewarding experience, stating, “This has been the smoothest transition we have ever experienced.”
Like many of our customers, the Kindilien’s journey with us began with a simple phone call. One of our representatives, a wonderful woman named Ashely, greeted the couple with warmth and responsiveness. After gathering their information, Ashley dispatched one of our moving specialists, Eric, who would perform the necessary on-site evaluation.
Eric was on-time and ready to provide the Kindiliens with the utmost quality service. They glowed over Eric, expressing how great it was to work with someone who wasn’t just a salesman, jumping on any opportunity to add more services and expense. Instead, Eric treated them respectfully, genuinely caring about their personal needs. Joey saw the difference in Eric and remarked how Bob had done the same, stating, “Bob was a retired police officer and a director of quality assurance for the past forty-four years and knows immediately the difference between a salesman who will say anything to get a job and a genuine professional who listens to you, sizes up the situation, and works the problem to a satisfactory end. Eric was barely out the door and Bob said, ‘Book ‘em, Danno!’”
Within just two hours, Ashley made sure the couple had everything they needed, including a free, on-site estimate. But, as with most moves, there are bumps along the road. The Kindiliens discovered that their new home wasn’t big enough for all of their belongings, so our DeVries team recommended one of our high-security storage facilities, located a mere three miles from their new home. With an accurate move estimate and a comprehensive storage plan in place, it was time for the muscle to come in and get things rolling.
“How do we put into words professionalism? It seems like such a blah word. Keith, Brett, and Corey are not professionals; they are – all three of them – saints in our eyes,” said the Kindiliens about our skilled moving team. “They arrived on-time and ready to work, meeting every HOA [Homeowners’ Association] constraint and any other challenge that presented itself – even forgoing their lunch break to make sure every expectation was met.” Described by the couple as gentlemen who were polite, hardworking, and careful with their priceless heirlooms, the couple jokingly suggested we clone the men or get more just like them.
At DeVries Relocation, we offer quality and dedication, start-to-finish to make sure our customers are satifised with our service – all thanks to our team of skilled professionals who take pride in a job well-done. It’s clients like the Kindiliens, and hard workers like Ashley, Eric, Keith, Brett, and Corey, who make our company the premier moving agency for Jupiter residents as well as those located throughout South Florida.
To learn more about our residential moving services or our track record for providing high-quality service, we welcome you to read more of our customer reviews or give DeVries Relocation a call today to connect with one of our friendly and knowledgeable representatives. You can also request your free moving and storage estimate by filling out our convenient quote request form.